Door-to-Door Paratransit Service

Paratransit Assessments

ADA Ride is a third party company used to process Lextran’s paratransit applications. If you would like to apply for Wheels, please call 1-877-232-7433 or visit www.adaride.com.

ADA ride is located in the Pacific time zone, so if you plan to contact them via phone, please call after 11:00 a.m. Eastern Standard Time. Their hours of operation are below.

Monday - Friday

11:00 a.m. - 7:00 p.m. EST  (8:00 a.m. - 4:00 p.m. PST)

Lunch Break: 3:00 p.m. - 4:00 p.m. EST  (12:00 p.m. [noon] - 1:00 p.m. PST)

Eligibility decisions are made within 21 days of receipt of a completed application for service (and usually sooner). If you do not receive notice of a decision within 21 days, you will be provided presumptive eligibility to schedule and use the service on the 22nd day until such time a final determination is issued.

Operated in Cooperation with the Bluegrass Area Chapter of the American Red Cross

ADA Paratransit Service FAQs

Download the WHEELS Rider's Guide 


What is ADA Paratransit Service?

Lextran’s ADA Paratransit Service, operated in cooperation with the Bluegrass Chapter of the American Red Cross and ADA Ride, is a door-to-door public transportation system for disabled citizens of the Lexington-Fayette County area.  The service is designed to meet the needs of those who are prevented from using a Lextran fixed-route by providing economical and accessible transportation.

Where is this service available?

ADA Paratransit Service is available through Fayette County.

What are the hours of this service?

Monday – Saturday  5:00 a.m. to 12:00 a.m. Sunday  5:00 a.m. to 9:00 p.m.

How is a trip scheduled? 

Trips can be scheduled by calling (859) 233-3433.  Reservations are accepted from 14 days in advance until 5:00 p.m. the day before service is to be scheduled.  Please have available the pick-up address, destination address, and time of appointment when scheduling a trip.  All pick-up times are scheduled in half-hour time frames.  

How much does a trip cost?

When both the origin and destination are within ¾ of a mile of an operating Lextran fixed route, there is a charge of $1.60 per one way trip.  If outside of this, a premium rate of $2.00 per one way trip is charged. 

Fares must be paid exact or by electronic fare.  One personal care attendant (PCA) can ride free.  Additional people can ride with any given passenger for an additional $1.60 or $2.00 per one way trip if space is available.  All attendants and companions must have the same origin and destinations.

What if a scheduled trip needs to be cancelled?

A trip must be cancelled by 4:30 p.m. the afternoon before a scheduled trip.  Lextran will suspend the use of this ADA Paratransit Service to those who have an excessive number of late cancellations or no show violations.

For additional information, please download the WHEELS Rider's Guide by clicking here.

Descargar en español

To request a copy by mail, please call (859) 233-3433, extension 1339 or email wheelsinfo@redcross.org. 

Can I still ride Lextran?

Yes! Any Wheels rider can utilize Lextran's fixed-route service for free with a special ID card that can be issued at the Transit Center. Call Ashley Lewis at 859-255-7756 to make an ID appoinment. You can also receive travel training to learn how to utilize the Lextran fixed-route system. If training is something you would be interested in, call Emily Elliott at 859-255-7756.