Lextran's Accessibility

Lextran is committed to serving persons with disabilities. We back this committment by providing services that make public transportation both easy and affordable for persons with disabilities.

Lextran will make reasonable modifications and accommodations to its policies, practices, and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude Lextran from providing full access to its services.

Some exceptions apply. These exceptions include when the modification or accommodation would:
  • Cause a direct threat to the health or safety of others,
  • Result in a fundamental alteration of the service,
  • Is not actually necessary in order for the individual with the disability to access the service, or
  • Results in an undue financial and administrative burden for Lextran.
If you would like to request a reasonable modification to any Lextran service prior to utilizing that service, you may do so by contacting Fred Combs at 859-255-7756 or by email at fcombs@lextran.com. The individual requesting the modification should provide:
  • Name
  • Contact information
  • The service for which the request pertains; i.e. fixed route (provide specific route information), Paratransit, or access to a Lextran facility
  • The specific details of the modification request

If you would like to make a complaint specifically pertaining to an ADA issue, you can use the email contact form here or email Lextran directly at info@lextran.com. Complaints will be addressed within three days of the day the complaint was filed. 


ADA Accessible Buses

Lextran is proud to offer a bus fleet that is 100% Lift/Ramp Equipped. This means that all of our buses are friendly to passengers who use wheelchairs or mobility devices.

Our current Lift/Ramp systems can accommodate up to 800 lbs. and incorporate a special lift barrier and belt for maximum safety. All buses have 4-point tie downs and most have shoulder belts that control forward and side movements. For passenger safety, Lextran requires that all wheelchairs must be secured in one of the two securement areas.

Also note that while all of our buses are wheelchair accessible, not all stops are. Get to know your stops. Please feel free to contact us for more information.

Currently, we recommend that people with disabilities requiring the lift service arrive up to 15 minutes before the bus arrives. 


Service Animals

Service animals are welcome on board any Lextran vehicle, including contracted vehicles, or in any of Lextran’s facilities that are open to its customers.
Service animals perform some of the functions and tasks that the individual with a disability cannot perform themselves.
The Department of Transportation's ADA regulations define:
  • Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.

Service animal owners must comply with the Lexington-Fayette County, Kentucky Code of Ordinances under Sec. 4-19 regarding dogs. “A dog shall be permitted off the owner's or harborer's property only if it is restrained by a properly fitting collar or harness physically attached to a leash or tether of appropriate material and weight with the capacity to physically restrain the dog.”

For more information regarding Department of Transportation's ADA regulations, please click here.


Reduced Fares for Persons with Disabilities

Reduced fares are available to people with disabilities, by obtaining a Lextran ID Card. You can obtain an ID card at Lextran's transfer station in the Transit Center or at the Transit Authority offices at 109 West Loudon, Monday through Friday. To qualify for the reduced fares and to obtain your Lextran ID card, you will need to file an application, including a signed statement from a health professional.

Download the reduced fare ID application here.

Download the reduced fare ID (Chinese version) here

Reduced fares are currently $0.50 per ride with an ID Card, or $15 Monthly for a Disabled Pass.  You must present a Lextran ID card to your bus operator for these reduced fares.

For information on our Paratransit Services click here.