Lextran is committed to serving persons with disabilities. We back this committment by providing services that make public transportation both easy and affordable for persons with disabilities.
Lextran will make reasonable modifications and accommodations to its policies, practices, and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude Lextran from providing full access to its services.
- Cause a direct threat to the health or safety of others,
- Result in a fundamental alteration of the service,
- Is not actually necessary in order for the individual with the disability to access the service, or
- Results in an undue financial and administrative burden for Lextran.
- Contact information
- The service for which the request pertains; i.e. fixed route (provide specific route information), Paratransit, or access to a Lextran facility
- The specific details of the modification request
If you would like to make a complaint specifically pertaining to an ADA issue, you can use the email contact form here or email Lextran directly at email@example.com. Complaints will be addressed within three days of the day the complaint was filed.
ADA Accessible Buses
Lextran is proud to offer a bus fleet that is 100% Lift/Ramp Equipped. This means that all of our buses are friendly to passengers who use wheelchairs or mobility devices.
Our current Lift/Ramp systems can accommodate up to 800 lbs. and incorporate a special lift barrier and belt for maximum safety. All buses have 4-point tie downs and most have shoulder belts that control forward and side movements. For passenger safety, Lextran requires that all wheelchairs must be secured in one of the two securement areas.
Also note that while all of our buses are wheelchair accessible, not all stops are. Get to know your stops. Please feel free to contact us for more information.
Currently, we recommend that people with disabilities requiring the lift service arrive up to 15 minutes before the bus arrives.
We welcome service animals onboard Lextran vehicles and in Lextran facilities.
What is a service animal?
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, a “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.”
Pets, including comfort and therapy animals, are permitted in an enclosed pet carrier.
All service animals and pets must remain under your care and supervision and behave appropriately while onboard Lextran vehicles and in Lextran facilities.
If you plan to bring your service animal on a Lextran vehicle, please follow these guidelines:
- Your animal must be on a leash or in a closed carrier, remain under your control and behave appropriately.
- The animal must remain at your feet. The animal may not sit on a vehicle seat.
- The animal must not be aggressive toward people or other animals.
- The animal must be housebroken. You are responsible for any damage or soiling caused by the animal.
Knowingly misrepresenting a service animal may result in an assumption of liability and/or loss of access to Lextran services.
Reduced Fares for Persons with Disabilities
Reduced fares are available to people with disabilities, by obtaining a Lextran ID Card. You can obtain an ID card at Lextran's transfer station in the Transit Center or at the Transit Authority offices at 200 West Loudon, Monday through Friday. To qualify for the reduced fares and to obtain your Lextran ID card, you will need to file an application, including a signed statement from a health professional.
Download the reduced fare ID application here.
Download the reduced fare ID (Chinese version) here.
Reduced fares are currently $0.50 per ride with an ID Card, or $15 Monthly for a Disabled Pass. You must present a Lextran ID card to your bus operator for these reduced fares.
For information on our Paratransit Services click here.